Showing posts with label Orlando. Show all posts
In "The Managed Heart," Hochschild coined the term "emotional labor," referring to the effort to hide one's real feelings and display the "right" emotions when meeting with others. Airline attendants, for example, must make passengers feel comfortable and welcome, even if the attendants are having a bad day. Sadly, thirty-three years after the publication of the book, many employees are still expected to behave this way at work. Acting in this fashion, however, is the antithesis of working human, particularly for Millennials and Gen Z.
Embracing a #WorkHuman perspective is crucial to attracting and retaining this cohort. How does this work in practice?
1. Provide meaning and value to employees.
The 2016 Deloitte Millennial Survey indicates that "Millennials seek employers with similar values; seven in 10 believe their personal values are shared by organizations for which they work." Yes, all employees want meaningful work, but with Millennial loyalty at an all time low, younger workers will not hesitate to depart an organization where their values are not aligned.
2. Invest in an employee's personal development
Organizations already have dedicated a significant amount of resources into employees, from recruitment costs to salaries to office overhead. For younger workers, this investment is only the tip of the iceberg. Younger employees don’t want their education to stop once they leave school, and they are loyal to organizations that demonstrate a commitment to their learning. Combining personal development with a mentor can magnify this dedication even further. Individuals who plan to stick with an organization for more than five years are twice as likely to when a mentor is involved than not.
3. Recognition is personal
Not only do these cohorts can about meaningful work and personal development, but they want to be recognized for the work they perform. To resonate, recognition should be given in a certain way. Not only must it be done privately, but it can come from several sources. Luckily, recognition doesn't have to be expensive; an authentic message recognizing their human contribution can go a long way.
Want to know more? Attend the #WorkHuman conference May 9-11 in Orlando. If you use promo code WH16MS300, you can get $300 off your registration. And, as a bonus, the first person who e-mails me their registration confirmation (matthew.stollak@snc.edu) using the above code will get a free copy of keynote speaker Amy Cuddy's book, Presence. That's a win-win that even the youngest of workers can get behind.
- 2 comments • Category: #workhuman, Deloitte., emotional labor, investment, loyalty, Orlando, recognition
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What Should Be Discussed Instead of Certification at #SHRM14
by Matthew Stollak on Tuesday, June 17, 2014
The SHRM Big Show begins in less than a week as 15,000+ HR professionals descend on Orlando to hear about the latest in human resource management. Unless you are a HR professional living under a rock, the topic du jour(s) will be the new SHRM certification being introduced....you won't be able to escape it. SHRM will have 3 straight days of sessions dedicated to the topic. HRCI, while banished from the conference, will be holding a Monday night event at EPCOT to share there insights. Vegas has put better odds of snow occurring during the four days in Orlando than Hank Jackson NOT discussing certification during the opening session. I fully expect that SHRM will hand out an HR action figure called "Certy" to attendees at their booth in the exhibit hall.
Never has so much attention been paid to an issue that has so little impact on the day-to-day functioning of HR.
I wish a modicum of attention was paid to these issues instead:
1. Sleep
Did you hear about the accident that nearly killed TV star Tracy Morgan? It was the result of a Walmart truck driver who had gone more than 24 hours without sleeping. According to Teamsters President James P. Hoffa, "drivers feel pressure from their employers to drive more than 60-70 hours a week with insufficient rest." Further, Congress is attempting to make regulation of truck driver rest even more lax:
Days before Morgan's accident thrust trucking safety into the news, the Senate Appropriations Committee approved legislation that would undo rules that only went into effect last year that mandated certain rest periods for truck drivers. Sen. Susan Collins (R-Maine) added an amendment to the Transportation, Housing and Urban Development bill that would suspend a regulation that truck drivers rest for 34 consecutive hours, including two nights from 1:00 AM to 5:00 AM, before driving again.
Issues involving sleep are not limited to the trucking industry. As a parent of 15-month old twins, getting 6+ hours of uninterrupted sleep is a luxury. The impact of less sleep is huge:
Instead of certification, we should be discussing how the profession can assist employees in ensuring they are properly rested so they may perform at a more productive level.
2. Wage Theft
According to the New York Times,
When wage theft against low-wage workers is combined with that against highly paid workers, a bad problem becomes much worse. Data compiled by the Economic Policy Institute show that in 2012, the Department of Labor helped 308,000 workers recover $280 million in back pay for wage-theft violations — nearly double the amount stolen that year in robberies on the street, at banks, gas stations and convenience stores.
Moreover, the recovered wages are surely only a fraction of the wage theft nationwide because the Labor Department has only about 1,100 wage-and-hour investigators to monitor seven million employers and several states have ended or curtailed wage enforcement efforts.
This is a huge black eye for the profession, and we should be discussing how to minimize this occurrence.
3. A Living Wage
My wonderful blogging colleagues at SHRM14 are putting together a little charity event on Sunday night to raise money for No Kid Hungry. It truly is a worthy endeavor.
At the same time, how much discussion is going into their Congressional representatives cutting funding for Temporary Assistance for Needy Families? Or, eliminating unemployment benefits after a certain period of time, even when unemployment remains high. Each contribute significantly to childhood hunger.
Recently, Seattle passed a minimum wage increase of $15 an hour. Given HR's role in setting compensation, what influence, if any, should they have to address the impact of wage stagnation?
- 3 comments • Category: #HRCI, #shrm14, certification, living wage, Orlando, sleep, wage theft
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With the news that hotel reservations are now being accepted for the 2014 SHRM Annual Conference, I bring you my 5th annual expose of SHRM hotel costs.
I look at selected SHRM conference brochures (i.e., the ones that I still possessed) over the past 14 years to see what it would cost a person to book a single room on a per night average. Clearly, prices in 2001 will be different than in 2014, so I use an inflation calculator to adjust costs to today's dollars. So, how does the 2014 Conference in Orlando compare to years past?
Cost of an Average SHRM-Affiliated Hotel (per night)
San Francisco (2001): $262.71 (standard deviation of $57.92)
Chicago (2008): $262.19 (sd of $30.18)
Chicago (2013): 248.49 (sd of 20.58)
San Diego (2010): $250.22 (sd of $43.07)
Washington DC (2006): $238.34 (sd of $40.95)
Philadelphia (2002): $223.02 (sd of $559.63)
San Diego (2005): $210.37 (sd of $51.29)
Atlanta (2012): $202.33 (sd of $22.57)
Las Vegas (2007): $171.69 (sd of $33.09)
Orlando(2014): $162.07 (sd of $36.07)
Las Vegas (2011): $132.56 (sd of $18.38)
On average, Orlando looks to be one of the best hotel bargains in years for SHRM attendees. Half of the hotels are below the median cost of $151.50. The first quartile is at $139, and the 3rd quartile is at $186. The lowest price hotel is at $99 with a top price of $244.
Given that the average price of a Chicago hotel was $248.49 last year with significant hotel and food taxes, SHRM14 attendees will be saving an average of $86.42 a night...more than enough to buy a ticket to Universal Orlando or Walt Disney World.
See you in Orlando
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