A Career in HR? The Cynical Girl (@lruettimann) and I Discuss

by Matthew Stollak on Wednesday, June 26, 2013

Laurie Ruettimann and I love Human Resources in very different ways.  She is a consultant and disaffected practitioner.  I am a professor.  We have very different  messages for our chosen profession.

Here is a letter Laurie received from a graduate student at an elite university.  We wanted  to apply different perspectives and respond to this young gentleman directly.

Dear Laurie,

I just read your article “A Letter to the #shrmstudent Conference Attendees” and I must admit I am a little surprised.  I might be slightly scared.  I am currently following a master’s degree in HR.  It was a tough choice because it is tremdendously expensive.  I have a passion for HR, though, and it’s worth it.

But your article kind of lost me, to be honest.  I can hardly ignore your opinion.  You said that HR is a career for older people.  Can’t I be sure that I want to have a career in HR at the age of 23?

Plus, I was told I could make way more money in HR.

Anyway I hope you can answer my questions.  I really look forward to your reply.



We see three questions in this letter.

1.     Is HR a good career move?

2.     Should a student pursue HR right out of college, or wait to enter the field?

3.     Can you make any money  in Human Resources?



From Laurie Ruettimann:

I stand by my original article.  Human Resources is a lovely career choice, but I think it’s a mediocre choice compared to all of the cool things you can do when you are 23 years old.  Additionally, HR is the corporate department that most closely parallels parenthood.  With age comes wisdom.  Many of the best Human Capital Management practitioners in the world are over the age of 50 and have seen every aspect of business – from operations to customer service – and apply that expertise to HR.

Of course you can make a lot of money in Human Resources.  The median pay for a Human Resource Manager is $99,180 per year.  But, I’m not sure that is a lot of money to someone who spends tens of thousands of dollars on a degree.  And for those of you who are bad at math, remember that median is not average.


From Dr. Stollak:



The beauty of the educational system, particularly in the United States, is that you get exposed to a wide range of occupations and career choices since you begin schooling.  You will take classes in the hard sciences, the arts and the humanities, and the social sciences.  You may change majors a couple of times.  At most higher education institutions, you will not only have to take general education classes, but a core curriculum as well.   If you choose a degree in business, you will be exposed to the fields of accounting, finance, marketing, management, international business, as well as HR.  If after those classes, along with an internship, you find yourself with a passion for HR, why not pursue it?  Our school emphasizes the notion of vocation as a calling.  And what better calling is there then HR in helping others find their calling as well.



Just because you pursue a career in HR right away, it doesn’t mean you are exempt from knowing the other parts of the business.  Spend some time on the assembly line if you work in a manufacturing plant.   Go out on a sales call with your sales representatives.   By understanding the various functions, one can better demonstrate the value HR can deliver.



As always, salary doesn’t exist in a vacuum.  What’s the alternative?  If we look at the same data for the top 20 highest paying occupations, 13 require additional education and training, which could mean even more debt.  Further, 10 of the 20 are in the medical and legal field; avenues that you might have already considered and chosen not to pursue.



What are your thoughts?


Student Reflections on the #SHRM13 Expo Hall Experience

by Matthew Stollak on Tuesday, June 25, 2013


One of the unique aspects of our school is that they have allowed me to create a course where students can attend the SHRM Annual Conference for course credit.  Given the immersion into HR over four and a half days, 19 sessions, and the expo hall, students garner a much broader view of the HR profession than they would get in the classroom.  Six of my own students along with nearly 400 students across the nation descended on Chicago for the SHRM Big Show

As one of their requirements, students had to do an analysis of the expo hall as  a whole, as well as conduct in-depth analysis of five of the vendors.  This analysis should include gaining a complete understanding of the functions of the organization being displayed, a brief interview with the individuals representing this organization, and a critique of their trade show booth.

This was easier said than done.  Unfortunately, a common theme emerged, one that I have see all too often over 13 years of attending the SHRM conference.  I'll let the students put it into their own words:

Student 1:

One of the frustrating things that I came across in the expo hall was that many of the vendors did not want to talk to us because we are students.  You would lose their attention immediately after saying "I'm a student."

Student 2:
One thing I noticed about the vendors was that many of them were turned off once I mentioned that I was a student, with the exception of a few.  They didn't seem as willing to try and sell their business to me.

Student 3:
Once the booth found out that we did not work for a company that could use their services, but rather that we were lowly, lowly students, we were sent on our way.  I figured this would be a one or two time occurrence, but that ended up being a misconception very quickly.  Over and over, we revealed our status as students and were quickly ushered out of the way to get the next attendee scanned and entered into a drawing for a vacation or an iPad Mini.

Student 4:
I was expecting more students to be at the conference and exposition hall and I think the companies were not expecting students at all.  I could tell in their tones sometimes that they did not want to be talking to a student, but rather selling their products or services to someone who did.  Many were surprised and happy to see students while others were looking past us.

Student 5:
I was a little disappointed in some of the companies within the hall.  Now it was not too many of them, but there were a little over a handful of booths that did not take me seriously due to the fact that I was a student.  For example, when I was approached by a representative, he or she was very friendly and began the conversation by presenting me with a question about the company I worked for.  However, once I told him or her that I was a student, they immediately changed their tome.  They simply pushed me on my way and acted as though they did not have the time of day to explain to me their company.....I think it would have been very helpful for many of those vendors to attend the sessions themselves.  Many of the sessions I attended emphasized repeatedly the importance of meeting the needs of people, creating fulfillment, and showing respect; many behaviors that these booths did not show. It truly made me question their company's credibility and their performance.

Just as a reminder...these aren't students attending on a whim.
*They had to pay a registration fee for the conference.
*They had to pay for 5 nights of Chicago hotel costs (the student conference starts on Saturday)
*They had to pay for travel to get to and from Chicago
*They had ancillary costs of attendance, such as meals.
*They gave up 6 of their summer days to attend (Friday-Wednesday)....time that could otherwise be spent working to pay for school

These are passionate students who care about the future of HR.  Several were so motivated by a session that they went to the SHRM Store to buy the author's book.

Hence, it was disappointing to hear, yet again, of such shoddy treatment by some vendors.  They are your future customers. Vendors should have treated them that way.

As one student put it..."It made me not want to use their product even when I graduate."

A Newspaper Story on Recruiting I'd Like to Read....

by Matthew Stollak on Monday, June 24, 2013


A story I'd like to read in the near future:


Southern California real estate agents recruiters are using reconnaissance and back-channel networks to find houses applicants that haven't yet hit the market. Some even offer bizarre gifts.
Southern California housing prices employee salaries are rising sharply, and there's a shortage of houses available for sale skilled employees available.

So agents recruiters like Mathys are resorting to reconnaissance and back-channel networks to find homes applicants that haven't yet hit the market. They're cold-calling homeowners passive applicants with offers and targeting specific neighborhoods employers with direct mail. Some come bearing bizarre gifts in return for a listing referral. One agent offered a seller potential employee the use of his exotic car; one of his clients offered free dogs.

And they're chasing so-called pocket listings, homes an applicant database privately marketed among those in the know. The low-profile nature of the listings makes them hard to quantify. But agents recruiters and other real estate hiring experts say they've become common in the booming Southland market, where the median home price salary shot up nearly 25% in the last year.
Sadly, continuing wage stagnation makes this much more a fantasy than reality

#shrm13, Leadership Style, and Concert Attendance Rules

by Matthew Stollak on Friday, June 21, 2013



Can one tell a person's management/leadership style by how they follow the "rules" of concert attendance?

Well, the SHRM Annual Conference has come to an end.  Lots of great speakers, SWAG, fun, networking and tweets.  However, the highlight for some was the double dose of musical greatness - the tweet-up at the House of Blues with DJ Jazzy Jeff on Monday, and the Tuesday night entertainment with Kelly Clarkson.   Yet, for others, actions at the concerts tainted their conference-going experience.  Let's set the stage (pun intended):
  • Both events were "free" - One simply had to register at Eventbrite to attend the DJ Jazzy Jeff party.  Meanwhile, the Kelly Clarkson ticket was included as a benefit of attending the SHRM Conference.  Its not a tipping point on the conference attendance decision. No one is saying "I would have attended SHRM Annual, but Kelly Clarkson is the entertainer, so I'm not going."  I've been to SHRM Annual 13 times, and have attended the Tuesday night entertainment only three times.
  • Seating is general admission - For DJ Jazzy Jeff, it was an open floor concept - no seating whatsoever.  For Kelly Clarkson, it was first come, first served.  People were lining up hours in advance so that they could grab a chance to sit as close to the front as possible.
Yet, when the concerts began, reactions were mixed.  Some loved it.  Others were visibly upset, and expressed it vociferously on Twitter.  Some individuals were getting shushed while enjoying the concert.  One went on a long rant about he/she got to the event early to carve out an excellent space for viewing the event, and others dared to infringe on that space by rushing the stage and filling the aisles when the concert started.

Now, one of the unwritten rules of attending a rock concert is that people generally crowd to the front when the music starts, particularly at a general admission show.  Also, people stand during the concert, perhaps blocking one's view.  It's to be expected.

But, it also got me thinking about the notion of the familiar topics of transactional vs. transformational leadership.   Transactional leadership focuses "on increasing the efficiency of established routines and procedures and are more concerned with following existing rules than with making changes to the structure of the organization."  Whereas, transformational leaders "engage with followers, focus on higher order intrinsic needs, and raise consciousness about the significance of specific outcomes and new ways in which those outcomes might be achieved."

Were those individuals complaining about the violation of unwritten concert attendance rules likely to have a more transactional view of managing people at work? 

Observations On #SHRM13 Thus Far

by Matthew Stollak on Tuesday, June 18, 2013

 This is the 13th SHRM Annual Conference I have attended.  The routine is pretty much the same from year to year.  So what, if anything, has stood out?

The Speakers
  • Hillary Clinton - didn't get to see her.  Closed to press.
  • Blake Mycoskie - Nice inspirational message.  Hard to screw up a talk about shoes at a HR conference.  Definitely fit category 1 of Tim Sackett's 3 categories of HR speakers
  • Jennifer McClure - Talked on the Future of HR and knocked it out of the park.  Definitely book her for your future HR conference.
  • Steve Boese - Excellent presentation on harnessing social tools.  
The Exhibit Hall
  • I probably have spent less time there then in any previous conference.  As a professor, I'm not likely to be a customer of whatever product is being hawked.  My name is not going to be drawn for a booth prize.  And, I learned long ago that SWAG remorse is never a good thing.  
  • I felt bad for the booths in the 3500-4300 range.  It seemed like they were the discount casinos in "Vegas Vacation" where games such as "Pick a Number Between 1 and 10" and "Flip a Coin" were being played 
  • I was disappointed to hear from students, yet again, that some booths treated their visit with disdain.  These are your future customers.  Treat them that way.
Travel
  • It is still a heavily dominated female crowd.  On three of the four shuttles I've taken, I was the lone male among 30 or 40 females.
 

What I Hope Hillary Rodham Clinton says at #shrm13

by Matthew Stollak on Sunday, June 16, 2013

While I will not be able to hear Hillary's speech, here is what I hope she will say in her speech at the opening session of the SHRM Annual Conference:
  • That for many, work and identity are inextricably linked.
  • Human resources plays a crucial and integral role in helping individuals identify and embrace their vocation.
  • That this can be accomplished while still making a firm profitable and delivering shareholder value.
If the above is mentioned, the SHRM Annual Conference will get off to a rousing start.

Enjoy the conference and Happy Father's Day to all the dad's in attendance.  Much love to my 14 week old twins, Micah and Mia.



Your Workplace Training Video of the Day

by Matthew Stollak on Friday, June 14, 2013


You know it is effective, because you will have "Hot Drinks" in your head for the rest of the day.

I'm hoping that DJ Jazzy Jeff will be spinning a remix at the 80s themed  #SHRM13 Tweetup Monday night (RSVP Now: http://shrm13tweetup.eventbrite.com/)

Hope to see you at the SHRM Annual Conference.  Off to Chicago.