Choosing a Pediatrician Should Be Like Choosing an Employee, Shouldn't It?

by Matthew Stollak on Thursday, February 21, 2013



So, my wife and I are expecting twins in the next couple of months.  Anxious times.

Of the hundreds of decisions that we are making, one is the choice of the pediatrician taking care of our children.  Choosing one shouldn't be any different than choosing an employee, right?  All, I assume, meet the basic qualifications of the position - knowledge, education, abilities, etc, or they wouldn't be already hired and hanging out their shingle.  So, it comes down to word-of-mouth referrals, and the interview.

We are going through a series of "meet and greets" to find the "right" one, much like a manager would interview a potential applicant.   We went through our first one yesterday.  Questions were posed, such as:

"How many years have you been at this clinic?"
"How many children have you served?"
"What's your perspective on medicating kids with behavioral problems?"
"Have you rejected any patients?"
"Have any patients rejected you?"
"At what age do you stop seeing the patient?"

For the most part, I tend to take a distant view of my health care employees.  They have the proper certification, education, knowledge, skills, and abilities, and are still employed.  In terms of cost, if they are in network, what's the difference?  One doctor is as good as the next.  So, the interview process really is a search for some piece of negative information that would turn us away.  For my wife, it does come down to "fit;" does the pediatrician make her feel "comfortable," and does he/she come across as a "know-it-all."

So, parents in the know....what am I missing?

Its the 2012 Season of the #8ManRotation

by Matthew Stollak on Tuesday, February 19, 2013



That's right, ladies and gentlemen.  The 8 Man Rotation e-book is back for another year....and its our biggest edition ever!!!

You admired the inaugural season covering the year in sports and HR for 2010.  You loved the 2nd season covering 2011.

Now, be in awe of the 3rd edition of the best sports and HR writing from the minds of Steve Boese, Kris Dunn, Lance Haun, Tim Sackett, and myself.

Over 60 posts!!!

Over 150 pages!!!

With gracious forewords from China Gorman and Dwane Lay.

And, a special thanks to Lizzie Maldonado for putting together the 8 Man Rotation logo seen above.

So, what are you waiting for?!?!?  Check out the 2012 Season of the 8 Man Rotation here.

Take the rest of the day off....you're going to need it.




Transitioning into a Career in HR #nextchat

by Matthew Stollak on Wednesday, February 13, 2013

At 3:00 P.M./2:00 P.M. Central, I'll be the featured Twitterati on #nextchat focusing on the transition into a career in HR.  The questions will be:

Q1. If you are currently practicing HR, would you encourage others to join the HR profession? Why?
Q2. Is a specific HR degree or certification necessary to get into HR? Does it depend on the specialty? Why?
Q3. What professions (Legal, Sales, PR, Marketing?) can most easily transition into HR and why?
Q4. What is the biggest obstacle to breaking into a career in HR and what are ways to get around it?
Q5. How can you get experience in HR when you can’t get a job in HR until you have experience?
Q6. Can building a personal brand on social media help someone more quickly break into the HR field? How?
Q7. Can attending a popular HR conference like SHRM Annual help you transition into a career in HR? How?

More details can be found here

Please join and share your thoughts.

God Made A #HR Professional

by Matthew Stollak on Sunday, February 3, 2013

There were lots of mediocre ads during the Super Bowl.

However, the ad of the night, for me, was the Dodge Ram Farmer ad, featuring some brilliant still photography, and the iconic voice of Paul Harvey.  Check it out below:

 

I anticipate that SHRM is rapidly working on a "So God Made A HR Professional" ad, perhaps in time for the Annual Conference in June.

So, if you were SHRM...

What should the ad say?

Who should do the voice over?

(P)review of @CBS "The Job"

by Matthew Stollak on Monday, January 28, 2013


Are you ready for a HR gameshow?

With unemployment hovering above 7%, and millions of people looking for a new opportunity, it was inevitable that someone would create a show focusing on the job search.  Premiering on CBS on Friday, February 8 at 8/7 Central,, Mark Burnett of "Survivor" fame and Michael Davies, the Executive Producer of "Who Wants to Be a Millionaire" have created "The Job," which centers on five qualified applicants who compete to land their dream job.

In the first episode, five individuals with varied restaurant experience vie for the Assistant Manager position at a legendary Palm Restaurant.  With a panel of three high-ranking Palm employees observing the candidates, a number of selection exercises are employed to cull the field:


  • A work sample test - At a Palm Restaurant, the candidates are asked to carry several of the tasks that an Assistant Manager would be expected to perform
  • A knowledge test - candidates are quizzed by the panel of three on their knowledge of the restaurant and the type of food served (for example, "Littleneck and Cherrystone are types of what food item?")
  • Co-worker familiarity - Given the Palm's emphasis on a family work environment, 7-8 employees from the Palm are brought forward and the candidates are asked to give the name of three of the employees as well as their position at the Palm
  • Final Interview - the panel asks the candidates typical questions about their fit for the job
After each exercise, a candidate is eliminated from consideration

And, there's a twist?

There are three other employers observing the selection process who have the opportunity to buzz in and offer a job to one of the candidates.  The candidate is then given a difficult choice - take the guaranteed job from the guest company or remain in the running for the dream job.  However, the main employer (in this case, the Palm) does have an opportunity to "protect" their leading candidate by writing down the name of that person and sealing it in an envelope.  Once a candidate is chosen by the guest company, the main employer can open the envelope and let that candidate know he or she is in the lead.

Besides giving insight into the selection process, one of the commendable aspects of "The Job" is that as the show goes to commercial break, a short interstitial appears with one of the panelists offering job search advice (see an example here: #jobtips) for those looking for work.

It was also not hard to fall back on one's own selection biases.  I found myself trying to predict who would eventually end up winning based on the short introduction of each of the candidates at the top of the show (my choice did win...huzzah).

Lisa Ling does a pedestrian job as host of the show; she keeps the process moving along.  I could have done without any speeches from the losing candidates.  HR folk may also blanch at one of the interview questions (a single mother of 6 kids is asked whether she is willing to relocate her family to New York for the job...it could have been phrased differently).  It'll also be interesting to see if they change some of the tasks the candidates are expecting to perform, such as running the knowledge test Jeopardy-style, instead of each candidate getting their own set of questions.  Similarly, could they make the distinction between the dream job and the one offered by a guest company clearer - is there a difference in compensation, for example, that might make the choice even more difficult?

Nonetheless, the show appears to be a win-win for all involved.  As with CBS' other workplace reality show "Undercover Boss," companies get an hour of free publicity to highlight the great things they do, as well as what a wonderful opportunity it is to work for them.  Similarly, qualified candidates get a national stage to show their knowledge, skills, and abilities.

So, check out "The Job" on CBS on Friday, February 8 at 8/7 Central. 

Please don't talk about HR issues, @JoeNBC

by Matthew Stollak on Friday, January 25, 2013



On the drive into work this morning, I happened to tune into an all-male panel discussion on Morning Joe of the recent change in military policy to allow women in combat.  

Joe Scarborough was skeptical that women should be put on the front line given physical differences, and if lives were lost as a result of the policy it would by on the hand of the Pentagon.

Joe, Joe, Joe....

Ignoring the fact that military warfare is much different from the days of trench fighting where the need to drag heavy bodies has lessened, let's look at another similar, physically demanding job where the need to move bodies is present.

Firefighting.

To become a firefighter, many municipalities have adopted the Candidate Physical Ability Test (CPAT), which consists of eight separate events across a predetermined path.  It is a timed event (candidates must complete the events in 10 minutes and 20 seconds) and candidates must wear a 50-pound vest to simulate the equipment they would wear in the event of the an actual fire.  The CPAT includes:

  1. Stair climb - candidates are required to wear additional weight (two 12.5-pound weights on the shoulders) and to walk on a StepMill, which is situated between a wall and an elevated platform, at a stepping rate of 60 steps per minute for three minutes. The handrail of the StepMill opposite the wall is removed. Prior to beginning the timed event, each candidate performs a 20-second warm-up at a rate of 50 steps per minute. There is no break between this warm-up period and the actual timed test event. If the candidate falls or dismounts the StepMill three times during the warm-up period, he or she fails the test. If the candidate falls, grasps any of the test equipment, or steps off the StepMill during the timed event, the test is concluded and the candidate fails the test.
  2. Hose Drag - the candidate grasps a six-pound nozzle attached to four lengths (200 feet) of attack hose (1 1/2 inch diameter), places the hose over the shoulder and across the chest (maximum 8 feet), and drags the hose 75 feet along a marked path (cones) to two pre-positioned 55-gallon drums that are secured together and weighted. The candidate makes a 90-degree turn around the drums, continues an additional 25 feet, and then drops to at least one knee at the finish line.
  3. Equipment Carry - the candidate removes two 32-pound saws from a tool cabinet, one at a time, and places them on the ground. The candidate then picks up both saws, one in each hand, and carries them 75 feet around a drum and then back to the starting point. The candidate then places the saws on the ground, picks up each saw one at a time, and replaces them in the designated space inside the cabinet.
  4. Ladder Raise and Extension - This event uses two portable 24-foot aluminum extension ladders, one ladder is lying on the ground and hinged at one end to a wall and the other ladder is secured in a vertical position. During the event, the candidate lifts the ladder on the ground by the unhinged end and walks underneath the ladder while raising it to a stationary position against a wall. The candidate then proceeds to the other ladder and stands in front of it with both feet inside a marked-off area and extends the fly section of the ladder hand-over-hand until it hits the stop.
  5. Forcible Entry - the candidate uses a 10-pound sledgehammer to strike a forcible entry machine calibrated to measure the cumulative force of 300 pounds of pressure based on the effort required to force open a door. The candidate's feet must remain outside a toe box assembly. The forcible entry machine is mounted 39 inches on center from the ground (typical location of a standard exterior door knob).
  6. Search - the candidate crawls on hands and knees through a dark tunnel maze that is approximately 3 feet high, 4 feet wide, and 64 feet long, with two 90-degree turns. At various locations in the tunnel, the candidate must maneuver around, over, and under obstacles. At two additional locations, the candidate is required to crawl through a narrowed space where the dimensions of the tunnel are reduced.
  7. Rescue - he candidate grasps a 165-pound mannequin (the minimum weight a firefighter must be able to drag to meet the physical demands of the job) by one or both of the harness shoulder handles (simulating the shoulder straps of a firefighter's SCBA) and drags it 35 feet to a pre-positioned drum. The candidate then makes a 180-degree turn around the drum and continues to drag the mannequin an additional 35 feet totally across the finish line.
  8. Ceiling Breach - the candidate removes a pike pole from a bracket and stands within an area inside the framework of the equipment. The candidate places the tip of the pike pole on the target area (a ceiling assembly eight feet above the ground containing a hinged door and handle) and pushes up (breaching action) on the hinged door with the pike pole three times. The candidate then hooks the pike pole onto the handle of the ceiling assembly and pulls downward five times. The candidate repeats the set (three pushes and five pulls) four times. The standard ceiling height of a residential structure is eight feet. The force required to breach the ceiling is 60 pounds and the force required to pull the ceiling is 80 pounds. Three breaches followed by five pulls will provide a four-foot by eight-foot examination opening within a structure.
Again, candidates must be able to complete the above tasks in sequence in a short amount of time.  If they are not able to complete all tasks as demonstrated with only occasional room for error (for example, in event 4, if a candidate misses any rung during the ladder raise, one warning is given; the second infraction constitutes a failure. If the ladder is allowed to fall to the ground or the safety lanyard is activated because the candidate completely releases the grip on the ladder, the test time is concluded and the candidate fails the test).  

Many women will fail this test.  So will many men.  But, many women will succeed.  

Today, the U.S. Fire Administration estimates that there are nearly 11,000 women firefighters in the country.

If 11,000 women can pass the CPAT, many military women can pass whatever physical test the Pentagon throws at them, and should be given the opportunity to do so.

So, please Joe...leave the HR talk to the professionals.

I Need No Incentive to Write About Paul Hebert (@incentintel) #timsackettday

by Matthew Stollak on Wednesday, January 23, 2013

Last year on this day, the HR community came together to celebrate one of its own - the unheralded, unlistable Tim Sackett.  Some highlights can be found here, here, here, here, and my own contribution here. 

But, that was last year....

Today, it is all about the great Paul Hebert.


If you do a Google image search of the man, you get a lot of pretenders who have the name "Paul Hebert...." but there is only one who carries the influence and weight of the HR community on his shoulders.


When Commissioner Gordon summons Bruce Wayne to Gotham Police HQ, he sends out something like this:

  

However, when Commissioner Hank Jackson at SHRM needs a particular kind of HR expert, he summons Paul with the "Hebert signal."  Perhaps you've seen it?  

Reflected on the moon, it looks something like this:


When behavior needs to be influenced without rewards, Paul is there....

When there is a gift card to be purchased for an employee, Paul is there....

When an employer wants to offer cash, instead of non-cash awards, Paul is there...

When a drunkard takes a walk, Paul is there....

Like Billy Batson shouts "Shazam" to transform into Captain Marvel, Paul utters "Cialdini" to transform from the mild-mannered Greenville, SC native into HR influence superhero.

So, if you know what is good for you, you'll need no incentive to follow Paul on Twitter at @incentintel, or check out his wonderful blog here (for now).

Happy #timsackettday, Paul! Cialdini!